Service

OUR SERVICE

01
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Pre-sales

  • Comprehensive and flexible overall equipment solutions based on your factory dimensions.
  • Assist with customer sample testing and provide more suitable solutions.
02
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In-sales

  • Adopting scientific project management methods, ensuring quality at every stage, from project initiation to design, production, and acceptance.
  • Provide clients with real-time project updates to ensure that each piece of equipment meets the clients' technical specifications.

 

03
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After-sales

We have established a specialized customer service center, equipped with experienced technical personnel, committed to providing you with the most prompt equipment maintenance and technical support services.

After-sales Support

Installation and commissioning.

  • Once the equipment arrives, our technicians will install and commission it on-site within the agreed timeframe.

 

  • Free comprehensive equipment technical drawings,  mechanical drawings,  electrical schematics, and wiring diagrams

 

  • After the warranty period expires, we offer lifetime maintenance services.

Technical guidance

  • Our expert technical staff offers free training to operators, covering equipment performance, safety, and maintenance.

 

  • We can offer FAT, SAT, DQ, IQ, OQ, PQ documents, as well as "Equipment Operation Guidelines" and "Maintenance and Repair Manuals".

 

  • We offer remote technical guidance, with dedicated technical engineers responsible for providing fast and accurate technical consultation services to users at the first time.

Long-term supply of spare parts.

  • For non-human-damaged wear parts, we promise to provide free original replacement under a one-year warranty.

 

  • For parts damaged by human factors and special consumables, we also supply them at cost price within the one-year warranty period.

 

  • We supply spare parts for various equipment, simplifying your purchasing and replacement.